Delta airlines has announced that it will be the first major U.S airline to offer free Wi-Fi on board in partnership with T-Mobile, debuting a vision for cross-journey personalisation for Delta SkyMiles Members with Delta Sync, and introducing The Delta Sustainable Skies Lab to focus on sustainable travel and business practices.
The plans were unveiled at CES, and it stated how it planned to offer free WiFi for SjkyMiles Membership and introduced Delta Sync with an ecosystem of experiences that put customer needs and preferences at the heart of their journey.
Ed Bastian, CEO of Delta Airlines and keynote guest opening the CES C Space Program said, “No one better connects the world than Delta, and no one better connects the sky,” Bastian said. “It’s the last frontier of connection that exists.”
Delta Sync is planned to be rolled out in 2023 and aims to offer personalised entertainment on board alongside different ways to enjoy food and beverages on board.
It is anticipated that more users will use the free service than ever paid for it and therefore, the airline put a lot of emphasis on hardening its systems in recent months. Delta said it worked with engineers at Viasat to test and scale its in-flight connectivity service to enable this rollout.
The company also said in their release that they have planned exclusive partnerships with top consumer brands that will come this year.