Zoomo is the world’s leader in light electric vehicles (LEVs) and after-market servicing, built on the experience of thousands of delivery riders around the world.
Engineered in Australia and operating across the United States, the United Kingdom, Europe and Australia, Zoomo’s vehicles are built specifically for durability & performance.
Zoomo’s flexible rider subscriptions and business services allow tens of thousands of riders around the world to access the best light electric vehicles. Their mission is to sustainably transition billions of urban delivery miles from mopeds, cars and trucks to light electric vehicles.
MOVE caught up with Zoomo’s Co-Founder & CRO Michael Johnson. Within this interview Michael touches on how their unique business model has evolved and what we can expect to hear at MOVE 2023!
Q: For those who may not know, tell us about Zoomo and what you do.
Zoomo is accelerating the electrification of global transport, starting with last-mile delivery. We design and procure commercial grade light electric vehicles and after-market servicing to same day food, grocery and parcel delivery players. We currently operate in Australia, the United States, Canada, the United Kingdom and Europe (Spain, France and Germany).
Our solutions are used by major players in Urban Logistics including Purolator, Ocado, UberEats, Doordash, JustEat Takeaway, Amazon, Deliveroo, Domino’s, Pizza Hut, Gopuff, Getir, Flink and more.
In my role at Zoomo as CRO, I am responsible for cultivating and growing Zoomo’s value proposition and customer relationships, building deeper connections with existing and prospective partners and securing new deals to drive Zoomo’s top line.
Q: Zoomo’s business model has evolved over the years to target both couriers (B2C) and enterprises (B2B), can you talk me through this? What makes Zoomo’s business model unique for these different market segments?
Zoomo was founded in 2017 when we identified a gap in the market whereby e-bikes were the fastest and most efficient vehicle for food delivery but not many gig-workers could afford (or find) quality e-bikes. To solve this problem, myself and Mina Nada (Zoomo Co-Founder) focused on financing smart utility e-bikes for food-delivery couriers, via a flexible weekly subscription which included maintenance and other services (like theft recovery).
We soon realised business fleets – who employed their drivers – were also looking for more delivery fleet solutions too, so we expanded our courier offering to enterprises. Our one-stop shop, commercial grade solution was an even better product market fit: commercial grade light electric vehicles, fleet management software, specialist servicing and even financing was extremely appealing to enterprises scaling up their last mile solution.
Fast forward to today, Zoomo is the preferred supplier with all of our enterprise customers. What makes us stand out is our ability to provide customers across a diverse range of segments with our all in one fleet solution, which is traditionally hard to find from one player.
Q: What can we expect to see from Zoomo in the next 12-18 months?
Over the next 12-18 months, Zoomo has ambitious plans to strengthen its full stack micromobility solution for last mile delivery companies by making strategic investments in core technologies. As urban logistics continues to face challenges such as congestion, lack of parking, and harmful emissions, we recognise the growing demand for alternative vehicle solutions that can seamlessly integrate into existing systems. We are excited to seize this opportunity and support our diverse set of global partners as they transition an increasing portion of their van and car fleets to these new form factors.
To cater to our customers’ evolving needs, we will be introducing a wider range of new vehicle types – mainly bikes with larger carrying capacity – via partnerships with leading OEMs in each vehicle category. These vehicles will be integrated into the Zoomo platform and offered alongside our fleet management software, servicing, and flexible finance, forming a comprehensive vehicle-as-a-service offer. This will enable us to provide more efficient and sustainable delivery solutions to our customers across existing and new segments, including parcel delivery.
We will continue to build on our proprietary fleet management software which allows us to operate smart fleets in the most efficient way and provide customers the real time data and features they need for their operations and peace of mind.
Q: What will you be touching on at MOVE 2023?
I will focus on the transition from traditional vans to light electric vehicles (LEVs) and the current inflection point that we are facing. I will dive into the essential requirements to facilitate this shift towards LEVs and explain why it is a logical move for urban logistics. Moreover, I am excited to showcase some compelling real-world examples of customers who have already embraced this transition.
Q: What are you excited for about the event?
Our mission is to transition every urban delivery mile to light electric vehicles. I’m looking forward to connecting, educating and engaging with like minded individuals who also want to shape the future of mobility.
We’re always looking for more innovative partners to improve our value proposition for our customers – be it hardware, software, government, auto fleet management companies etc – and there will be a number of potential partners at this event that I know I want to speak to (and plenty I don’t yet know I want to speak to!).
