VinFast has today announced that it has selected Fixico for its European body repeair network and scalable EV aftersales service management platform. This new partnership enables VinFast to create a differentiating customer experience.
Through partnering with Fixico, VinFast offers customers access to a network of 3,000+ body repair shops across Europe. Under the European collaboration agreement, the service will be initially available in France, Germany and the Netherlands.
Through Fixico’s platform, VinFast can make a curated selection of high-tech body workshops that meet their requirements, whilst managing its training and quality assurance processes stated the release.
Most importantly, the partnership enables VinFast to have full control over the customer journey, including repair processes to constantly optimise customer experiences. Additionally, VinFast can onboard a unique mix of service providers to create a full-service setup to fortify its competitiveness in the European markets.
“In addition to excellent quality and good pricing, VinFast strives to stand out with its aftersales services. Alongside a 10-year warranty that VinFast offers, one of the industry-leading policies, and our outstanding services, the cooperation with Fixico and their innovative proposition will help bring an excellent aftersales experience for our customers in Europe. Together we will make electrified mobility a more reliable and enjoyable choice for everyone,” said Jean-Christophe Mercier, Vice President Aftersales and Customer Ownership Experience of VinFast Europe.
Customers will be able to conveniently schedule body repair services through a digital platform connecting them to a pan-European network of 3,000+ body workshops, which enables seamless customer journeys and full-service spare part management to ensure short service times.
“VinFast has rightly recognised the importance of delivering not only the best cars but also the best customer experience to stand out in a competitive industry. We are thrilled to partner with such a market-leading EV manufacturer as VinFast and prove how this revolutionary offering will redefine what it means to own an EV and accelerate the transition towards a more environmentally friendly future,” said Derk Roodhuyzen de Vries, CEO and co-founder of Fixico.