Driverless technology developer Motional has selected Ottopia, the Israeli developer of technologies to control vehicles remotely, to support the deployment of its robotaxi fleets. Motional, a joint venture of Hyundai Motor Group and Aptiv, will use Ottopia’s teleoperation technology to provide remote vehicle assistance for its planned driverless Level 4 autonomous vehicle ride-hail service.

Remote vehicle assistance refers to a human operator providing remote assistance to autonomous vehicles when they’re navigating unusual scenarios or edge cases. The operator has the ability to direct the vehicle to a new path or provide other assistance to the vehicle, all while located remotely in a fleet control centre. Edge cases include hazards such as road works and unexpected road user behaviour.

Motional is one of the first companies in the world to operate fully driverless vehicles on public roads and its public robotaxi service has already conducted over 100,000 rides. Starting in 2023, Motional will be launching a fully driverless ride-hail service with Lyft in multiple US markets. That service has the potential to introduce driverless technology to millions of Lyft riders.

“While there are rapid advances in autonomous technology, there are always going to be certain edge cases that can benefit from remote support.” said Amit Rosenzweig, founder and CEO, Ottopia. “This requires the ability to offer robust, real-time human intervention – at any time, anywhere. Ottopia is leading the teleoperation industry and we’re proud to work with Motional as it begins scaling its technology.”

“As we prepare for mass deployments of Motional robotaxis, an RVA solution provides an added layer of support for when our vehicles encounter unique and challenging road scenarios. Effective remote vehicle assistance is an important part of our commitment to delivering a seamless end-to-end passenger experience,” said Guillaume Binet, Vice President of Software Infrastructure, Motional.